Right of Exchange
- Where items do not fit or do not meet your requirements, we will be happy to be able to exchange them for one or several other items.
- We can only provide free exchange of our goods in the following countries: Austria, Germany, Netherlands, Belgium, Luxembourg.
- You have the right to exchange goods for a period of up to 30 days, starting on the day after you receive the goods in question.
- Please return to us the goods you would like to exchange along with the returns receipt (see below), to ensure we are able to handle your request smoothly.
- Where you are exercising your right of exchange, goods must be returned in their original packaging (to the extent that they were delivered in such packaging), complete, unused (where the items delivered were new) and undamaged. Your statutory rights relating to product defects are unaffected by this.
- Where you are exchanging goods, we will send you a voucher equivalent to the value of the goods exchanged and the costs of postage via our delivery service. The voucher may be redeemed against items of your choice in our online shop.
- Your statutory cancellation rights will of course not be affected in any way by your right of exchange. It is in particular open to you to exercise any statutory right of cancellation respect of exchanged goods.
To exercise your right of exchange, please download our returns receipt here, complete it in full and send it with sufficient postage, together with the item that you wish to exchange, to the address below:
MYSTERY TOUCH TATTOO REISINGER GmbH & Co. KG
Ludwig-Binder Str. 9
If all the conditions for exchanging goods are met (see above), we will then send you your desired replacement items.